Nuance Powers New Virgin Mobile Canada Voicemail-to-Text Service
Virgin Mobile Canada Delivers Voicemail-to-Text Service as Standard Feature across its Value-to-Premium Rate Plan Portfolio
Burlington, MA and Toronto – February 3, 2010 –Nuance
Communications Inc. (NASDAQ: NUAN) today announced that Virgin Mobile Canada
will make available to customers its Voicemail-to-Text service powered by
Nuance’s voicemail-to-text platform. The service is available as a
standard feature across a broad range of rate plans, as well as an a-la-carte
service for CAN $5 per month. Virgin Mobile Canada subscribers can immediately
start receiving their voicemail messages as text, via text message or email,
or both, to their PC or phone.
With Virgin Mobile’s Voicemail-to-Text service, customers no longer
need to listen to messages or write down message details. Voice messages
are quickly converted to text, allowing customers to respond via call, email
or text message, and save, forward or delete as necessary – all while
discreetly receiving messages on their phone and/or PC. It is completely
up to the customer. And there’s a one-click access link included
in every transcribed voicemail-to-text message to make returning messages
fast and simple. Also included standard with every Voicemail-to-Text
message delivered are caller ID details and a link to the original audio
message file should a subscriber want to listen to the voice message.
“The availability of this cool Voicemail-to-Text service adds to the
wide variety of exciting choices that Virgin Mobile now offers its customers
on the new HSPA plus network,” said Robert Blumenthal, president, Virgin
Mobile Canada. “Nuance Communications was an obvious choice as
a partner given they are a leader in their field. Together, we are
making sure our customers get the most they possibly can out of their mobile,
from the company that truly is on their side.”
“Virgin Mobile Canada has a focus on unique, innovative services for
its customer base, making the company a perfect wireless partner for Nuance
voicemail-to-text services,” said John Pollard, vice president, Voice-to-Text
Services, Nuance Communications. “The availability of our service
with Virgin Mobile Canada combined with our existing user base in Canada
brings the power of voice-to-text messaging to more than 21 million wireless
subscribers across the country – underscoring our leadership in the
Canadian market, as well as the value that our services deliver to carriers
and consumers.”
Virgin Mobile’s Voicemail-to-Text services are based on offerings from
SpinVox, recently acquired by Nuance. Virgin Mobile’s Voicemail-to-Text
service is available across its Canadian network for both English and French
language voice message conversions.
Virgin Mobile subscribers can immediately begin enjoying the benefits of Voicemail-to-Text
powered by Nuance by visiting any of Virgin Mobile Canada’s 4,000 locations
across the country, by going online at www.virginmobile.ca, or calling 1-888-999-2321
to connect with a Virgin Mobile Canada representative.
For more information on Nuance’s voicemail-to-text offerings, visit www.nuance.com/vm2txt.
About Virgin Mobile Canada
The Virgin Mobile group of companies has attracted more than 13.8 million
customers worldwide. As the No.1 mobile youth network, Virgin Mobile
Canada's mission is to be Canada’s most loved mobile company with
the hottest phones and plans on the hottest network. Its plans with extra
for no extra make it easy for members to find the perfect plan for them
to connect to e-mail, social networks, texting and GPS navigation with
the smartest phones and mobile Internet products. Virgin Mobile members
also get access to the hottest events, global roaming and the best customer
service. J.D. Power and Associates 2009 Canadian Wireless Customer Satisfaction
Study has awarded Virgin Mobile “Highest in Customer Satisfaction
With Prepaid Wireless Service, Five Years in a Row” and
it has ranked Virgin Mobile “Highest in Customer Satisfaction With
Postpaid Wireless Service”. 91% of customers would also recommend Virgin Mobile to a friend.
Virgin Mobile phones are available at more than 4,000 locations nationally
including The Source, Virgin Mobile retail locations and additional retails
partners. Virgin Mobile products can also be purchased at The Source locations,
online at www.virginmobile.ca or
by calling 1-888-999-2321. Get personal with Virgin Mobile Canada on Facebook
at facebook.com/virginmobilecan and Twitter at twitter.com/virginmobilecan.
About Nuance Communications, Inc.
Nuance is a leading provider of speech and imaging solutions for businesses and
consumers around the world. Its technologies, applications and services make
the user experience more compelling by transforming the way people interact with
information and how they create, share and use documents. Every day, millions
of users and thousands of businesses experience Nuance’s proven applications
and professional services. For more information, please visit: Nuance.com.
Nuance and the Nuance logo are trademarks, registered trademarks or brands of Nuance Communications, Inc. or its subsidiaries in the United States of America and other countries. All other companies or product names are the property of the respective owners.
The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. There are a number of factors which could cause actual events or results to differ materially from those indicated in such forward looking statements, including fluctuations in demand for the Nuance products, the relationship with its partner and the continued development of Nuance products. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation. Nuance disclaims any obligation to update any forward-looking statements as a result of developments occurring after the date of this document.
1J.D. Power and Associates 2005-2009 Canadian Wireless
Customer Satisfaction StudiesSM. Study based on 15,207 total responses from
consumers with prepaid wireless service, measuring 5 wireless service providers.
Proprietary study results are based on experiences and perceptions of consumers
surveyed in October 2009. www.jdpower.com
2J.D. Power and Associates 2005-2009 Canadian Wireless
Customer Satisfaction StudiesSM. Study based on 15,207 total responses from consumers
with postpaid wireless service, measuring 9 wireless service providers. Proprietary
study results are based on experiences and perceptions of consumers surveyed
in October 2009. www.jdpower.com
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