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Located in sunny Melbourne, Florida, the Dictaphone Customer Education Center consists of comfortable, well-equipped classrooms with PCs for each participant. Customers receive in-depth training from highly qualified instructors in a classroom setting that encourages collaborative learning. Armed with comprehensive course material, our instructors are focused on preparing customers to be knowledgeable system administrators for the Enterprise Express and PowerScribe applications.
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Enterprise Express Voice Administrative Training
at Melbourne Customer Education Center
Class description: This is an instructor led training class at the Dictaphone Customer Education Center in Melbourne, FL. During your training you will learn about the following processes for the EXVoice system.
- Enterprise Express Voice System Overview
- Program Connexions Station
- EXVoice System User Roles
- Navigating the Voice Explorer Window
- Create Keypads for Users
- Create Pools to Sort Dictation
- Create Pool Scripts to Distribute Dictation
- Use Job Filters to Prioritize Work and Assign Target Times
- Use ID Field Matching to Validate Data Input
- Managing Master Profiles
- Manage Users
- Monitor User & System Activity
- Manage Activities in EXVoice
- Manage Administration Groups
- Maintain the System – Common Tasks
- Customize Voice Settings
Length: 4 days
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Enterprise Express Text Administrative Training
at Melbourne Customer Education Center
Class description: This is an instructor led training class at the Dictaphone Customer Education Center in Melbourne, FL. During your training you will learn about the following processes for the EXText system.
- Overview of Enterprise Text
- Setting up Your Workstation
- Introduction to Integrations
- Creating and Managing Sites
- Managing Worktypes and Their Templates
- Managing User-Defined Fields
- Managing Document Routing
- Working with Routing Scripts
- Creating and Managing User Types
- Setting Up Administrators, Transcriptionists/Editors and Providers
- Manage Patient Demographics
- Managing Normals, ESPs, and Master Lists
- Create/Edit User Types for MTs
Length: 4 days
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PowerScribe Administrative Training
at Melbourne Customer Education Center
Class description: This is an instructor led training class at the Dictaphone Customer Education Center in Melbourne, FL. During your training you will learn about the following processes in PowerScribe Administration.
- Define, create, and manage voice and text shortcuts, manage new words in the language model, manage the report queue, manage the License Manager, manage Interface Settings, define and manage the monitors.
- Demonstrate how to create, edit and manage a workflow, group, and user.
- Define the basic telephony set-ups, Create and manage callers, Create and manage prompts for Telephony.
- Define the differences between crystal reports, run necessary Crystal Reports to maintain PowerScribe Workflow.
- Define and configure Coding Manager and apply workflow coding requirements.
- Demonstrate how to add, edit and delete providers, patients, and orders.
- Demonstrate how to train a physician, create and use shortcuts in the Dictation Client.
- Demonstrate how to train an editor, create and use shortcuts in the Correction Client.
- Demonstrate the technical tasks.
- Demonstrate the functional tasks.
Length: 3 days
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iChart EXVoice and EXText Administrative Training
at Melbourne Customer Education Center
Class description: This is an instructor led training class at the Dictaphone Customer Education Center in Melbourne, FL. During your training you will learn about the following processes for iChart Administrative training.
- Learn what applications make up the iChart suite and the purpose of each.
- Overview of the iChart standards and their relationship to the iChart solutions. Understand iChart’s suite of services including dictation, transcription and report management.
- Understand users, hardware, and technology components and how they interact.
- Access EXVoice and EXText applications.
- Understand information systems integration including ISSI, RISI, HISI, document upload and ADT download.
- Understand what information is being transmitted and where it ends up based on specifications.
- Understand Text-to-Voice integration.
- Manage Document Templates.
- Design Workflow.
- Define terminology.
- Create a Pool for Transcription users and create a Pool Script.
- Create Job filter definitions, create and manage routing scripts, assign routing scripts, manage advanced features and test integrity.
- User settings configure users.
- Customize appearance and operation of Word Client by groups or individuals.
- Create and manage patient demographic, encounter, order and accession information.
Length: 5 days
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