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NuanceCustomer Care Solutions

Customer Care Solutions

Employee Productivity Suite (EPS)
 
Emergency Notification/Event Broadcast Messaging

Nuance’s Emergency/Event Broadcast Messaging Module (also known as Event Notification System or Emergency Notification System) enables an organization to automatically and rapidly contact designated people (up to thousands) in the event of an emergency or significant event. A broadcast can be initiated from any telephone, using speech commands, anywhere in the world, at any time.

Combined with the Employee Productivity Suite (EPS) a Speech Based Emergency Notification system can be used to rapidly notify employees, public safety officials, suppliers, customers, local government, media and law enforcement officials in response to crisis or emergency, all through the power of voice recognition.


Emergency Notification is important tool for those responsible for contingency planning, crisis communications, emergency plans and disaster recovery strategies.
Features and Benefits
  • Advanced voice biometrics technology confirms caller identity to allow creation of the broadcast message.
  • Speak instead of DTMF. Authorized personnel can initiate and send a broadcast message using voice commands.
  • Multiple mode of communication. Once the caller records the message, Emergency Notification broadcasts the information via multiple modes of communication —office phone, mobile phone, pager, e-mail, sms alert etc. — until each and every recipient has been notified.
  • Provides 100% accountability with documented notification audit log.
  • Faster. Simultaneous notification of key personnel in minutes vs. hours with manual call trees.
  • Easy. One telephone call from anywhere activates a notification scenario.
Related Information
FAQs - Emergency Notification/Event Broadcast Messaging faq  
Emergency / Event Broadcast Brochure pdf (467 KB)
Contact Information
To contact the EPS Sales team please call 1 866-9-NUANCE (682623) and say "Sales Department” or by email at eps.contact@nuance.com
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